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Terms and Conditions

(Last update: September 25, 2026)

Zatlas OS, S.A. de C.V. (hereinafter, “Zatlas”) makes available to Users these Terms and Conditions, which shall govern the legal relationship between Users and Zatlas with respect to the use of the Platform and the Services; therefore, before contracting with Zatlas or accessing its Platform, you should read these Terms and Conditions carefully.

These Terms and Conditions do not affect any of the User’s rights; however, it is important that you understand that, by using the Platform and the Services offered on it, the User is expressly consenting to these Terms and Conditions and, therefore, is entering into a binding agreement with Zatlas.

These Terms and Conditions shall only be applicable and binding for those Users who are within the territory of Mexico.

Zatlas reserves the right to modify, at any time, in whole or in part, these Terms and Conditions; therefore, in order to know the Terms and Conditions in force, the User must verify and consult them prior to accessing the Platform or contracting with Zatlas. Access to and use of the Platform constitutes the User’s acceptance of the Terms and Conditions in force at that time.

I.- GLOSSARY.

For the purposes of these Terms and Conditions, the following terms, whether used in the singular or plural, shall have the meanings set forth below:

a) Commercial Partner or Client: without limitation, hotels, lodging reservation metasearch companies, and, in general, companies that are part of the hospitality or lodging industry.

b) E-Commerce: without limitation, includes the sending, receiving, transmission and storage of data messages by electronic means in accordance with applicable legislation, including, among others, the Commercial Code and the Federal Consumer Protection Law.

c) Account or Access Account: the profile created by the User on the Platform to access and use the Services.

d) Zatlas: Zatlas OS, S.A. de C.V.

e) Payment Gateway: the services that enable Users to make payments by electronic means using technological platforms.

f) Order or Request: refers to the services requested by the User.

g) Platform or Software: Software owned by Zatlas that is integrated into the mobile application, Top-Level Domain (TLD) extensions, and/or any website or web page of its Commercial Partners.

h) Promotion(s): any offer or advertising campaign carried out by Zatlas, through which certain benefits are offered to Users. Promotions will be subject to the specific terms and conditions established by Zatlas for such purposes.

i) Receipt: the virtual proof generated by the Platform for each Transaction.

j) Registrations and Trademarks: the Platform, including its structure, operation, design, interfaces, databases, text, digital content, images, and all the graphic elements that comprise it, HTML tags (meta-tags), registrations, patents, copyrights, trade names, trademarks, trade secrets, industrial improvements, and, in general, any other industrial and intellectual property rights registered in favor of Zatlas or any of its subsidiaries or affiliates or that in any way relate to the Platform.

k) Services: the functionality provided by Zatlas through the Platform to, among other things, automate reservation management processes and maximize the profits of its Commercial Partners.

l) Website: https://www.zatlas.com/

m) Transaction or Reservation: the commercial operation carried out on the Platform by the Commercial Partner’s client for the reservation of lodging or accommodation.

n) User: any person who uses the Platform, whether to browse or to make use of the Services, or the Zatlas website, as applicable.

II.- INFORMATION ABOUT ZATLAS.

The Platform is managed by Zatlas, with its address at Avenida Paseo de las Palmas 830, Suite 402, Colonia Lomas de Chapultepec, Miguel Hidalgo Borough, Postal Code 11000, Mexico City.

For any question, complaint, suggestion, claim or request for clarification regarding the Services, the User may contact us by e-mail at: contact@zatlas.com

III.- PRIVACY AND DATA PROTECTION.

We kindly ask the User to review our Privacy Notice available on the Platform, in order to fully understand our data protection policies, it being understood that acceptance of these Terms and Conditions, or the use or browsing of the Zatlas website, constitutes acceptance of these Terms and Conditions and of the Zatlas Privacy Notice.

IV.- THE PLATFORM AND ZATLAS SERVICES.

Zatlas offers a Platform through which its Commercial Partners automate reservation management processes, operate more efficiently for the benefit of their clients and maximize their profits.

The Services do not entail a contractual relationship between the Commercial Partner’s client and Zatlas.

Zatlas acts as a service provider, assuming the obligation to provide the Services that have been contracted by the Commercial Partners.

For its part, the User, as Client, undertakes to pay for the Services it has contracted with Zatlas.

V.- TRANSACTIONS OR RESERVATIONS.

Through the Services that Zatlas provides to its Commercial Partners, Zatlas will process the Transactions for the clients of the Commercial Partners for the reservation of lodging or accommodation, upon payment of the corresponding amount; however, the sole and exclusive legal relationship will be between the Commercial Partners and their clients, it being understood that such legal relationship, as well as the obligations toward the client arising from it, correspond exclusively to the Commercial Partners.

VI.- PROHIBITED ACTIVITIES.

Without limitation, Users of the Platform are strictly prohibited from engaging in any of the following conduct or activities, directly or through third parties:

  1. 1) Committing any kind of crime, or activity that violates any law, regulation, code, administrative provisions and, in general, any legal provision in force in the United Mexican States, including these Terms and Conditions.
  2. 2) Disclosing personal data of third parties through any type of means of communication (including, without limitation, e-mail, digital or electronic messaging, social networks and/or any other kind of similar means of communication or platforms), unless such communication is made to Zatlas for the provision of the Services, in accordance with the Commercial Partner’s instructions and the Privacy Notice.
  3. 3) Reverse engineering, interfering or attempting to interfere with the proper operation of the Platform or the Services;
  4. 4) Using any kind of software or technical or electronic devices or other manual or automated processes to “crawl” or “hack” any page of the Platform;
  5. 5) Harvesting or scraping any content from the Platform or the Services;
  6. 6) Attempting to probe, scan or test the vulnerability of any Zatlas system or network or breach any security or authentication measure;
  7. 7) Avoiding, bypassing, removing, deactivating, damaging, decrypting or in any way circumventing any technological measure implemented by Zatlas to protect the Platform or the Services;
  8. 8) Downloading any kind of content or information from the Platform or the Services by means of any engine, software, tool, agent, device or mechanism, other than the search software and/or agents provided by Zatlas or other generally available third-party web browsers;
  9. 9) Interfering with, or attempting to interfere with, the access of any User, host or network, or using any device, software or routine intended to damage, surreptitiously intercept or expropriate any system, data or communication, including, among others, by sending viruses, overloading, flooding, spamming or mail-bombing the Platform or the Services;
  10. 10) Collecting, by using the Platform or the Services, any kind of personal information of other Users without their express authorization;
  11. 11) Impersonating or misrepresenting the User’s relationship with any person or entity;
  12. 12) Engaging in fraudulent, deceptive or illegal practices or activities, or using the Services to directly or indirectly support such practices or activities;
  13. 13) Encouraging, assisting or allowing any other person to carry out any of the foregoing acts.

If Zatlas becomes aware that a User has engaged in any of the aforementioned activities, it will take the measures it deems appropriate, in addition to any legal actions that may be available to it.

VII.- OBLIGATIONS OF THE USERS.

In addition to the general obligations set forth in these Terms and Conditions, Users agree to assume the following obligations:

  1. 1) Pay for the Services rendered with funds of lawful origin;
  2. 2) Maintain sufficient funds in their bank accounts to meet the obligations they incur with Zatlas;
  3. 3) Share and/or communicate only truthful and valid information that they are legally able to transmit, that is, information that is not subject to any contractual or statutory restriction;
  4. 4) Refrain from publishing or sharing information other than that required by Zatlas;
  5. 5) Refrain from disclosing any kind of personal information of third parties without the corresponding consent, except for information shared with Zatlas for the provision of the Services;
  6. 6) Not manipulate the Platform, the Services, or the computer or technical systems of Zatlas;
  7. 7) Maintain, at all times, the confidentiality of their password and of any other electronic means of verification or authentication;
  8. 8) Not assign, in whole or in part, the rights and obligations arising from the acceptance of these Terms and Conditions, without the prior consent of Zatlas.

VIII.- ELECTRONIC MESSAGES.

By providing their data for the creation of an Access Account, the User agrees that Zatlas may send text messages or e-mails about the activity of such Account, as well as information about updates to the Services, among other things.

IX.- INTELLECTUAL PROPERTY.

The Registrations and Trademarks, that is, the content of the Platform, including its structure, design, interfaces, databases, text, digital content, images, videos, music, and all the graphic elements that comprise it, HTML tags (meta-tags), registrations, patents, copyrights, trade names, trademarks, trade secrets, industrial improvements, and, in general, any other industrial and intellectual property rights registered in its favor or that in any way relate to the Platform, are the exclusive property of Zatlas, and therefore Users undertake not to make improper use or use not authorized by Zatlas. This content is protected by the provisions of the Federal Law for the Protection of Industrial Property (Ley Federal de Protección a la Propiedad Industrial), the Federal Copyright Law (Ley Federal del Derecho de Autor), and by all national or international regulations applicable to intellectual property matters.

Any unauthorized use made directly by Users, or through any third party, with respect to any of Zatlas’s Registrations and Trademarks, or any act of unfair competition, will give rise to the obligation of Users to pay Zatlas the damages and lost profits caused to it, without prejudice to any infringements under the Industrial Property Law and/or crimes under the applicable criminal legislation.

Any reproduction, distribution or use of all or part of the content of the Platform in any form, without the prior written authorization of Zatlas, shall constitute a breach of these Terms and Conditions, and in addition to the consequences and penalties provided in this document, the User will be liable for the damages and lost profits that such breach may have caused to Zatlas.

Users, in connection with the use of the Platform, shall refrain from performing the following actions directly or through third parties (without limitation):

  1. 1) Extracting, using or making available to the public, elements, or part or all of the Platform and other databases visible on it, for commercial or other purposes.
  2. 2) Extracting or using all or part of the information visible on the Platform, when such operation exceeds the normal and private use of the Zatlas Services.
  3. 3) Exploiting, marketing or distributing any element of the Platform and any other database.
  4. 4) Using software or manual processes to copy the Platform’s web page or to record or collect information from these pages without the prior express written consent of Zatlas.
  5. 5) Using devices or software to create bugs or errors, or to interrupt or attempt to interrupt the operation of the Platform.

In accordance with this section and, in general, with these Terms and Conditions, Zatlas grants a limited, non-exclusive, revocable, non-transferable authorization for the access to and use of the Platform solely for the purpose of entering into Transactions with Zatlas.

X.- LIABILITY.

Zatlas does not guarantee that the operation of the Services will be uninterrupted or error-free. Zatlas shall not be liable in any way for breach of these Terms and Conditions and/or the obligations arising from them, if such breach is caused by unforeseen events beyond Zatlas’s control, including general failures of the Internet or telecommunications, fires, floods, pandemics, earthquakes, traffic accidents, or any other act of God (caso fortuito) or force majeure event.

Zatlas does not guarantee continuous or uninterrupted access to and use of the Platform. The system may, from time to time, be unavailable due to technical difficulties, or any other circumstance beyond Zatlas’s control. In such cases, Zatlas will use all its resources and capacity to restore the system as soon as possible, without incurring any liability. Zatlas shall not be liable for errors or omissions contained on its website.

The liability of Zatlas for any and all claims taken together, arising out of or related to the User’s use of the Platform, shall in no event exceed the amounts that the User has actually paid for the Services.

Zatlas is not liable for the User’s use of the Platform or for mere errors or omissions in the information uploaded to it. Zatlas does not guarantee the truthfulness, completeness, accuracy, or suitability of the personal information entered by Users at the time of registering on the Platform. The User is solely responsible for any infringement or violation of third-party rights. In the case of Users who are minors, such responsibility shall fall on their parents or guardians.

By using the Platform, Users understand, acknowledge and agree to indemnify and hold harmless Zatlas, as well as its officers, executives, employees and agents, from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and accounting advisory expenses, arising from, or in any way related to: (i) the User’s breach of these Terms and Conditions; (ii) the User’s improper use of the Platform; and (iii) any violation of applicable law. The provisions of this paragraph are understood without prejudice to the terms specifically agreed with the Commercial Partners that have entered into a Services Agreement with Zatlas, which shall prevail in case of conflict.

XI.- AREA OF APPLICATION.

The Website will establish the areas in which Zatlas may provide the Services. If the address of any User is outside Zatlas’s operating areas, the User will not be able to contract the Services, without any liability on the part of Zatlas.

XII.- TERMINATION OF THE SERVICES.

The use of the Services of the Platform and the provisions of these Terms and Conditions shall remain in force until either party terminates them, or as otherwise provided in the specific agreements that Zatlas enters into with its Clients. Zatlas may terminate these Terms and Conditions and therefore the relationship that binds it with the User, at any time and for any reason. In the case of Commercial Partners that have entered into a Services Agreement with Zatlas, the termination of such relationship shall be governed by the provisions of the corresponding Agreement.

In addition to the foregoing right of termination, Zatlas may terminate the relationship with the User, in any of the following cases:

  • Breach or violation, in whole or in part, of these Terms and Conditions by the User or of the specific obligations established in the contracts signed with Zatlas;
  • Unlawful or improper conduct by the User that may cause, directly or indirectly, any type of legal liability for Zatlas;
  • The User falsifies or alters any data or information, or has participated in fraudulent or deceptive practices or unlawful activities.

Zatlas shall not have any type of liability for the expenses, costs, losses, damages, penalties or liabilities arising from or related to the termination of the Terms and Conditions.

XIII.- NON-DISCRIMINATION.

Zatlas does not discriminate against any User on grounds of race, religion, gender, sexual orientation, nationality, physical or socioeconomic condition, or any other circumstance or particularity.

XIV.- SEVERABILITY.

If any provision of these Terms and Conditions is held null or unenforceable by any competent authority or court, the parties agree that such determination does not imply the nullity or inapplicability of the remaining provisions. Without prejudice to the rights specifically granted in any other part of these Terms and Conditions, the parties agree to replace such null or unenforceable provision with a valid and applicable provision that permits, to the extent possible, compliance with the economic and business purposes of the provisions that have been declared null or unenforceable.

XV.- AMENDMENTS.

Zatlas may modify these Terms and Conditions at any time. If Zatlas makes any modification to these Terms and Conditions, it will inform the User by publishing such modifications on the Platform. It is important that the User review the Terms and Conditions each time they are modified by Zatlas, in order to be in a position to object to such modifications; otherwise, Zatlas will consider that the User has accepted such modifications and, consequently, the User will be bound by them. If the User does not agree to be bound by the modifications made to the Terms and Conditions, the User may not continue using the Platform or the Services offered through it. In the case of Commercial Partners that have entered into a Services Agreement with Zatlas, modifications that materially affect the Services shall be subject to the provisions of such Agreement.

XVI.- JURISDICTION.

These Terms and Conditions are governed by Mexican legislation and, for any dispute or controversy arising as a result of the interpretation, scope, performance and/or enforcement hereof, the User expressly submits to the jurisdiction of the competent courts of Mexico City, expressly waiving any other jurisdiction that may correspond to him or her by reason of his or her present or future domicile or for any other reason.

XVII.- CONSENT BY ELECTRONIC MEANS.

The User expressly agrees to grant his or her consent to these Terms and Conditions by electronic means, which shall have the same validity and effect as a handwritten signature, in accordance with Article 80 of the Commercial Code, in relation to Article 1803 of the Federal Civil Code.

In addition to the foregoing, Users will provide their cell phone number and may receive text messages (SMS) and notifications directly on the cell phone number provided for various purposes.

Upon becoming part of the Zatlas community, in any capacity, the User represents that he or she has read, understood and expressly accepted these Terms and Conditions, free from any vitiation of consent.

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